1. How can I access support ?
Once logged into your SATs Companion account you can access friendly and helpful support via a range of methods.
Step 2: Select the support tab on the left-hand side of your screen.
Step 2: You can then choose the most convenient way to get in touch with us.
You can:
- Submit a ticket to our customer support team
- Chat with us on our live chat (this is only available for Platinum Subscription accounts.)
- Call us on 020 8767 1971
- Visit our knowledge bank for a library of useful guides
- Book a webinar with one of our account managers who will guide you through all the areas of SATs Companion.
Related Articles
19. How can I get SLT (administrator) access?
There are two different levels of access on the platform. Teacher access and SLT access. To see what each level has access to, please visit: What is the difference between SLT access and Teacher access? If you require SLT access, we have a few ...
2. How can I edit access ( SLT access or Teacher access ) to a teacher?
Please note: You are only able to edit access if you hold an SLT account. Please contact your account admin or the Sats Companion Schools Team for more information on this. Step 1: From the SATs companion dashboard, click the 'users' button on the ...
5. What is the difference between SLT access and Teacher access?
Please note: The person who holds the admin account will automatically have SLT access. When adding teachers to SATs Companion, the admin will have the option to assign (SLT or teacher) access to a teacher. Access can be changed when necessary. ...
5. Where can I access downloadable reading texts ?
At Sat's Companion, we cater for all forms of learning. Through the platform, you have access to a wide selection of engaging, levelled reading texts. These resources are also downloadable, meaning you can print them out and hand them to your ...
1. Where can I see / access the formative and summative tasks that I have set?
Step 1: From the SATs companion dashboard, open the sidebar on the left-hand side of the screen. Open the ‘tasks’ menu and select ‘manage tasks’ Step 2: From the Manage tasks menu, formative and summative tasks are viewable on their respective ...